Frequently Asked Questions (fAQ)

  1. How long does order processing take?
    Orders process within 1 to 3 business days after payment confirmation. Processing time excludes weekends and public holidays.
  2. How long does shipping take?
    Estimated delivery times:
  • Africa, 14 to 90 days
  • North America, 7 to 30 days
  • South America, 7 to 60 days
  • Other international regions, 7 to 45 days

Customs inspections or courier delays extend delivery time.

  1. How do I track my order?
    Tracking information sends by email or SMS once the parcel ships. Use the tracking link provided in the notification.
  2. What payment methods do you accept?
    The store accepts:
  • Credit cards
  • Debit cards
  • Instant EFT
  • PayFast
  • PayPal

All payments process through secure payment gateways.

  1. Do you ship internationally?
    Yes. International shipping serves multiple regions including Africa, North America, South America, and other global locations.

Customs duties or import taxes may apply depending on the destination country.

  1. What is your return policy?
    Returns accept within 7 days after delivery.

Returned products must remain:

  • Unworn
  • Unused
  • In original packaging
  • With all tags attached

Proof of purchase required.

  1. What items do not qualify for returns?
    Returns are not accepted for:
  • Sale or clearance items
  • Gift cards or digital vouchers
  • Underwear or swimwear due to hygiene standards
  1. How do I request a return?
    Send an email to support@iwearpremium.com with:
  • Order number
  • Reason for return
  • Photos if the product arrived damaged or incorrect

Support will provide return instructions after approval.

  1. How long do refunds take?
    Approved refunds process within 5 to 10 business days after the returned product inspection.

Refunds return to the original payment method.

  1. What if my order arrives damaged or incorrect?
    Report damaged or incorrect orders within 48 hours after delivery.

Include photos of:

  • The product
  • The packaging
  • The shipping label

This speeds up investigation and replacement.

  1. Do you store my payment details?
    No. Payment card details never store on our servers. Secure third-party payment processors handle all transactions.

Personal information processes according to the Protection of Personal Information Act.

  1. How do I contact customer support?
    For support requests or questions, contact:

Email: support@iwearpremium.com
Subject: Customer Support Inquiry

iWearPremium operates as a division of TAEIG (PTY) LTD.

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